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Support and troubleshooting

This page helps you prepare a clear support request when something goes wrong in Nabunam.

Before contacting support​

First try:

  • checking your Internet connection;
  • reloading the page;
  • closing duplicate Nabunam tabs;
  • signing in again;
  • using a recent browser such as Chrome, Edge, or Firefox.

Information to provide​

To help support respond faster, include:

  • your role: student, teacher, manager, or administrator;
  • the address you used;
  • the course, group, or exam involved;
  • the approximate time of the issue;
  • the exact error message;
  • the steps that led to the problem;
  • a screenshot, if it does not contain sensitive information.

Common issues​

I cannot sign in​

See: Sign-in issues.

I cannot see my course or exam​

Make sure you are using the right account. If the issue continues, contact your teacher or institution administrator.

My exam does not resume​

Check the access period, remaining time, and instructions. If the issue continues, contact your teacher quickly.

See: Resume an exam.

Contact support​

Use the support channel provided by your institution. If an official Nabunam address has been provided, include the details listed above.